These general conditions of sale are available at any time and systematically brought to the attention of each customer / user in order to enable them to place an order. Thus, the fact of placing an order and checking the box “I accept the general conditions of sale” during the payment process implies full and unreserved acceptance by the customer of these general conditions of sale.


Get Out! is a concept of a life-size escape game (“Live Escape Game”) belonging to the company VLS ENTERTAINMENT. These general conditions of sale are applicable to any contract for the provision of a gaming room concluded between (1) any company of the VLS ENTERTAINMENT group (company belonging to the group, company linked to VLS ENTERTAINMENT by a franchise / license contract brand /…) hereinafter “GET OUT” and (2) the users of the room, who will be called “USERS” thereafter; whether they have booked personally or are part of the team of the person who made the booking, hereinafter referred to as “THE PURCHASER”. These conditions also apply whatever the means of reservation, whether it is made via the website of VLS ENTERTAINMENT, hereinafter referred to as “WEBSITE” or with the staff of the various places of operation of the GET brand. OUT !. The playing space made available to players is called “ROOM” and the provision contract “CONTRACT”. The game part for which the PURCHASER books and pays on the WEBSITE is called “GAME SESSION”.

VLS ENTERTAINMENT recognizes the right to modify or have modified all or part of these general conditions of sale as well as the content of its WEBSITE ((, and the associated subdomains), this at its sole discretion. , at any time and without notice.
The general conditions of sale of VLS ENTERTAINMENT are available on the WEBSITE and can be consulted freely on request from the reception staff of GET OUT.

The general conditions of sale of VLS ENTERTAINMENT are available on the WEBSITE and can be consulted freely on request from the reception staff of GET OUT.


According to the very principle of the game, GET OUT grants USERS the right to occupy the ROOM for a maximum of 60 (sixty) minutes. The sole purpose of occupying the ROOM is to participate in a game organized by GET OUT, which must be performed in teams of 2 to 6 people maximum.

USERS accept that the duration of presence in the ROOM is 60 minutes maximum, whether they have managed to find all the clues and solve all the puzzles or not (the duration of presence in the ROOM may vary depending on the selected survey). This is a matter of the very principle of the game. At the same time, USERS agree that the game may end before the end of the 60 minutes, especially if they have managed to find all the clues and solve all the puzzles in less than 60 minutes; without this being the subject of any adjustment or tariff compensation.

Admission to the ROOM is only possible upon presentation of the booking confirmation email (sent shortly after the payment process to the BUYER).

The complexity of the game does not allow USERS under 12 years of age to participate (unless otherwise). USERS who are minors under the age of 15 must be accompanied by an adult. USERS who are minors over the age of 15 do not need to be accompanied by an adult. In case of doubt about the age of a USER, GET OUT reserves the right to request proof of identity.

USERS are required to keep the ROOM and all of its equipment (non-restrictive list: decorations, furnishings, etc.) in good condition and to use it in accordance with authorized use. Therefore, the USER acknowledges in the CONTRACT that any intentional damage or damage caused by unauthorized manipulation of the room and its equipment will be the subject of a re-invoicing.

Furthermore, the USER is required to use the ROOM and its equipment in such a way as not to cause or risk causing any damage to other USERS, to GET OUT premises and equipment.

Throughout his presence within the premises of GET OUT, the USER undertakes to behave in a respectable manner, to comply with the rules and to cooperate with the staff of GET OUT. As such, GET OUT does not tolerate any form of violence, whether verbal or physical, in the form of harassment or intimidation towards its employees and thus reserves the right to refuse access to the premises to any person whose behavior would be similar to the elements mentioned above. GET OUT also reserves the right to refuse access to any person under the influence of alcohol or drugs, as a safety measure for said person and those around him. For all the conditions mentioned above, the prohibition of access does not give the right to any compensation or reimbursement.

Due to the nature of the game, no recording can be made in the HALL. Thus, the use of video and / or audio recording devices (including but not limited to: mobile phones, cameras, Go Pro) is strictly prohibited. Any use of such a device may cause the game to stop playing altogether for the entire team.

GET OUT expects its USERS not to disclose game details directly and / or indirectly. Any partial and full disclosure would violate GET OUT’s business interests.


The prices charged by GET OUT are indicated on the WEBSITE in the “Book” section and are also displayed at the reception of the GET OUT premises.

The prices indicated by GET OUT! are in euros, all taxes included, taking into account the VAT applicable on the day of the order, any change in the rate being able to be reflected in the price of the services.

GET OUT reserves the right to modify the prices appearing on its website at any time.

In all cases, the service will be invoiced on the basis of the rates in force and mentioned on the site at the time of booking.

If only two USERS wish to participate in a game that can accommodate a minimum of 3 USERS, a SESSION for three USERS must nevertheless be reserved.

Any other service will give rise to additional invoicing.

GET OUT reserves the right to modify its prices at any time. Any BUYER will pay the amount relating to the rate in effect at the time of booking.

GET OUT! accepts different types of payments depending on the city and establishment in question.


The provision of a ROOM is subject to reservation and its prior payment. This is done by the BUYER on the GET OUT WEBSITE.

All reservations are made from the WEBSITE and subject to availability displayed on it. The reservation is only firm and final after receipt of the reservation confirmation email, which is sent to the BUYER at the end of the payment process.

In exceptional cases, GET OUT staff may make the reservation on behalf of the BUYER if the latter cannot make the reservation himself on the WEBSITE. In these specific cases, the PURCHASER accepts without any reservation that this type of reservation does not entail any liability on the part of GET OUT or its staff, the staff then acting only as data entry operator according to the instructions given by the PURCHASER. The BUYER therefore waives any recourse due to misuse, breach of the confidentiality of his data or fraudulent use of his account.

The WEBSITE is available in French and English. However, in the event of a dispute, only the French version of the WEBSITE and the general conditions of sale may be opposed to GET OUT.

A reservation cannot be transferred or resold for commercial purposes. If a reservation is transferred or resold in violation of this article, the holder of the reservation will be refused access.

In the event that USERS are late for a reserved SESSION, GET OUT may decide whether or not it wishes to start the game. In all cases, the ROOM must be vacated at the time specified in the initial reservation. GET OUT reserves the right to deny access to USERS whose delay is 15 minutes or more. The times will be systematically reminded in the confirmation emails sent by GET OUT.

If fewer USERS show up to participate in the game SESSION than was initially planned when booking, the PURCHASER and / or USERS cannot claim a refund of the price difference.

If more USERS show up to participate in the game SESSION than what was initially planned when booking, the price difference must be paid before participating in the game, this within the limit of 6 players (USERS) authorized by ROOM.

GET OUT reserves the right to refuse any reservation to a BUYER who has not paid for all the services which have been invoiced to him.


In accordance with article 121-21-8 of the Consumer Code, the right of withdrawal cannot be exercised for contracts for the provision of accommodation services, other than residential accommodation, goods transport services, car rentals, catering or leisure activities that must be provided on a specific date or period. Therefore, no reservation can be canceled or refunded except in the context of a cancellation by the sole fact of GET OUT. In the latter case, the amount of the initial reservation will be refunded.


The BUYER is responsible for the accuracy of the information entered on the online reservation form on the WEBSITE.

The BUYER agrees to receive information and commercial offers from GET OUT on his email address or on his mobile phone by clicking on the authorization box on the WEBSITE.

The BUYER and / or the USER who enters his telephone number on the GET OUT WEBSITE already agree to be contacted by GET OUT by telephone or SMS.

The BUYER providing the contact details of other players / USERS (first and last names, telephone numbers, email addresses) authorizes GET OUT to send information and commercial offers to them.

GET OUT undertakes not to transmit the personal data of its USERS to a company outside the VLS ENTERTAINMENT group, except at the request of an authority empowered by law and within the framework of the legal provisions in force.


The USER undertakes to comply with all the security measures given to him, whether contractual, displayed on the site or given orally by GET OUT staff.

Smoking is strictly and strictly prohibited inside the site.

Each USER undertakes to read and respect the safety and fire protection instructions, as well as the emergency exits. These are clearly identified in the GET OUT room. It is therefore strictly forbidden to obstruct the emergency exits, which must remain clear in all circumstances. The USER may use the emergency exits if and only if the situation requires the evacuation of the room (fire for example). Any abuse and / or inadvertent opening of these issues by one or more USER (S) will result in the re-invoicing of the costs caused by this abuse.

The USER is aware that it is absolutely forbidden to bring into the premises and into the ROOM objects considered to be (1) physical dangers (explosive, flammable, oxidizing, pressurized or liquefied gas, corrosive), (2 ) hazardous to health (toxic, corrosive to the skin, irritant / sensitizer, carcinogen / teratogen) and (3) hazardous to the aquatic environment.


Photos of each team of USERS can be taken before or after the game session. These photos can be used by GET OUT to feed its WEBSITE or its digital ecosystem (unrestricted examples, Facebook, Twitter, Instagram etc. ).

GET OUT cannot be held responsible for the use that will be made of the photos by USERS and / or the PURCHASER.

Each ROOM has a video surveillance and listening device allowing GET OUT staff to follow the game session and refer USERS if necessary. This device only contributes to the game and does not record any USERS ‘game SESSIONS.


These general conditions and any contract concluded incorporating these terms and conditions are governed by French law and all disputes are subject to the exclusive jurisdiction of the French courts.

Complaints procedures

The complaints handling procedure is free. Anyone can, themselves or through a consumer association, make a complaint in several ways:

  • By e-mail by writing to the Get Out center concerned ( for example if the request is addressed to the Get Out Lille center)
  • by phone by calling the Get Out center concerned (for Lille, by dialing +33 3 62 65 40 56 for individuals (free service + call price))
  • in writing to the following address of the Get Out center concerned (Getout! Lille, 128 rue Solférino, 59000 Lille)
  • at the reception in your Get Out center

Emails, telephone numbers, postal addresses can be found in the section “A Question? A need ?” of the website.


Admissibility of complaints

Complaints are accepted within one year from the date of the first payment for the service.

Any compensation supposes that the claimant provides proof, by all means at his disposal, of the date of payment as well as proof of reservation of the session.

Supporting documents attesting to the reality of the damage may be requested (notes, invoices, etc.).


Treatment delays

The filing of a complaint gives rise to the issuance of an acknowledgment of receipt which is proof of the date of the complaint.

Get Out undertakes to provide a response to the complaint:

  • within 30 calendar days for individuals;
  • within 40 calendar days for professional customers.

After notifying the claimant, Get Out may, if necessary, carry out a thorough investigation when it considers it necessary. The aforementioned processing times are then suspended.



Internal appeal bodies

Any claimant who wishes to have their case reviewed after their initial complaint may appeal, under the same conditions as the initial complaint or through a consumer association.


Referral to the Mediator

Finally, the complainant has the possibility, if the response from Get Out does not satisfy him or if he has not received a response two months after the filing of his complaint, to refer to the Tourism Mediator, who is responsible for everything. dispute concerning all the services covered by these general conditions of sale. The mediation procedure is free.

The Mediator can be contacted by individuals or professionals either directly or through an intermediary (consumer association, lawyer, elected representative, other mediator, etc.).

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